At Margins Fashion, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our policy below.
1. Eligibility for Returns
- Items can be returned within 14 days of delivery.
- Items must be unused, unworn, unwashed, and in original packaging with all tags attached.
- Certain items are non-returnable for hygiene reasons (e.g., undergarments, swimwear, earrings).
- Gift cards and final sale items are also non-returnable.
2. Refunds
- Once we receive and inspect your returned item, we will notify you by email.
- Approved refunds will be issued to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
3. Exchanges
- We currently do not offer direct exchanges.
- If you would like a different size, color, or style, please return the original item for a refund and place a new order.
4. Return Shipping
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Customers are responsible for return shipping costs.
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If the item is defective, damaged, or incorrect, we will cover return shipping.
5. How to Start a Return
To initiate a return:
- Contact us at [email protected] with your order number and details.
- We will provide instructions and a return shipping address.
- Ship the item back to us securely.
6. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, please check with your bank or credit card company.
- If the issue persists, contact us at [Insert Support Email].
7. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Margins Fashion
Email: [email protected]